Terms and Conditions

 

 

Terms & Conditions

Please read our Terms and Conditions before purchasing from our website:

Goods are subject to availability and may vary from those advertised.
         
You must decide before ordering if the goods are suitable for your needs.
         
Please note that we reserve the right to cancel or refuse orders for items shown on our
Website with an incorrect price or with any other incorrect information.

No contract is made with you until we have dispatched your order.

We accept payment by PayPal, Credit and Debit Cards on our website through Worldpay
The payments are taken at the point of ordering and will be dispatched once payment has been cleared.

We remain the owners of the goods until they have been paid for in full.
We can retrieve and resell any goods that are not paid for in respect of any transaction with you.

Our web site is secure for our customers to buy on line.
We do not store any of your card details.

SHOP SAFE

When placing an order over the Internet your payment details are transmitted over a secure encrypted network connection.
This provides personal protection and is only retained for the time necessary to process the current transaction.

PAYPAL

Pay for your online order using Paypal.
The easy, simple and secure way to pay online.

CARD PAYMENT

Card payments are processed online using a valid credit or debit card.
Your credit card company may undertake an additional security check to confirm it is you making the order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery

To Make a Purchase:

Browse through the on line shop and add items you wish to buy into the shopping cart.
Once you have finished shopping, click on 'checkout' and you will then be able to make payment via Credit / Debit Card or PayPal.

Picture

Every effort is made to give as accurate a picture of the item as possible.
While we endeavour to ensure that our sample pictures are a true representation of the relevant items, we cannot guarantee the quality of your monitor or the resolution being used.

Our prices are inclusive of VAT, if you require a separate invoice showing VAT, please email us and we will provide one.


VAT Identification Number.
GB230313172

MRS JULIE RAM

11 STONEDALE
TELFORD TF74AH

 

 

Delivery and Returns Policy

We hope that you will enjoy the products in your order, if however you are unhappy with your order you can return them to us in a re-saleable condition within 14 days of receipt for a refund, in line with The Consumer Protection (Distance Selling) Regulations 2000.
The buyer is responsible for the cost of returning the order.
All returns are required to be accompanied with a copy of invoice or receipt, showing details of the order, so the return can be identified.
A refund will be issued as soon as we receive the goods back, for the price paid for the item.
We will provide a full refund of postage costs for a returned item, if the return is a result of an error that the company has made or the goods are faulty.
PLEASE NOTE: FAULTY ORDERS - Please be aware faulty orders must be returned within 30 days from date of receipt for a full refund or exchange. Should an order be faulty please contact us first to arrange the return of the item.

Once we have accepted an order it cannot be cancelled unless this is agreed with us first.
You need to contact us on:  07534922868

We will then give you instructions on how to return the order back to us.
Any returns require a proof of posting when sending them back.

Any items returned due to customer error or change of mind, must have return of postage paid by the customer and any new goods sent in their place will carry a delivery charge.

We will not be held responsible for any items lost or damaged.
When returning items to us they must reach be unopened and unused and in perfect condition

We will dispatch orders within 2 working days, unless we have to order stock in or need to order same dye lots.  
Every effort is made to deliver the goods within a maximum of 10 working days, so please allow enough time for your order to arrive, before contacting us to chase your order.

In the unlikely event we are unable to supply you with the goods ordered with 28 days, we will inform you and give you the option of waiting ( and advise of expected delivery date ) or cancelling the order and having a refund issued.  

Any goods sent out by us will be done in perfect condition and with the benefit of the manufacturer’s warranty.
Please notify us within 30 days of receipt to any faults with your products/order

By using our website you agree not to intentionally misuse it.
Our website may contain links to other websites completely unrelated to us.
We are not responsible for the content or practices of other websites.
Service on our website may be interrupted occasionally and errors may occur.
Use of our website is governed by English law and you submit to the exclusive jurisdiction of the courts in England
We pride ourselves on our customer service, every effort will be made to provide you with a pleasant buying experience.
 
If you have any problems then please contact us and we will try our best to assist you.